From a costing and planning perspective, it is vital we obtain passenger weights at the time of quoting. Zil Air operate the helicopter transfers using a EUROCOPTER EC 120 which seats a maximum of 4 guests per flight or a EUROCOPTER EC 145 which seats a maximum of 6 guests (including luggage). When calculating the number of passengers with luggage for a particular flight, taking standard fuel allowances, destination, distance and weather into account, Zil Air make the following assumptions:
Cancellation fees are levied when guests cancel confirmed reservations. The costs of the cancellation fees will escalate the closer the guest/s cancels to their confirmed departure date. Our penalties escalate from forfeiting the deposit to payment in full as follows:
Where a deposit has been paid and the reservation is subsequently cancelled by North Island due to a failure to pay the balance outstanding, the deposit paid will be forfeited to North Island.
In the event that you cancel a reservation for any reason, such cancellation must be made in writing, or via any web enabled booking system to North Island (if the reservation was made online) and will only be effective upon written acknowledgement by North Island the receipt of the notification of cancellation. In such instance, you as the agent are essentially liable for the cancellation charges.
Should a guest fail to arrive or any cancellations are made after the departure date, North Island will be entitled to treat the reservation as cancelled without giving notice and 100% of the tour price as a cancellation fee will apply (including repatriation and any administrative fees incurred by North Island as a result of such cancellation, including but not limited to cancellations due to ill health or injury).
North Island – or any person, agent acting for, through or on behalf of North Island– will not be liable for any loss or damage whatsoever arising from any cause whatsoever and, without restricting the generality of the aforegoing, shall particularly not be responsible for loss or damage arising from any errors or omissions contained in its brochure or other literature, loss or damage caused by delays, sickness, theft, injury or death.
In addition, the Company shall have the right at any time at its discretion to cancel any itinerary or the remainder thereof or make any alteration in route, accommodation, price or other details and, in the event of any itinerary being rendered impossible, illegal or inadvisable by weather, strike, war, government or interference or any other cause whatsoever, the extra expenses incurred as a result thereof shall be the responsibility of the passenger.
The Company may at its discretion and without liability or cost to itself at any time cancel or terminate the guest’s booking and in particular without limiting the generality of the aforegoing it shall be entitled to do so in the event of the illness or the illegal or incompatible behaviour of the guest, who shall in such circumstances not be entitled to any refund.
The person making any booking will, by the making of such booking, warrant that he or she has authority to enter into a contract on behalf of the other person included in such a booking and in the event of the failure of any or all the other persons so included to make payment, the person making the booking shall by his/her signature thereof assume personal liability for the total price of all bookings made by him/her.
North Island hereby indemnifies the Guest in respect of actual damages suffered by the Guest where the direct and substantial cause thereof was the gross negligence or wilful misconduct of the Company. Except for the abovementioned indemnity, North Island will not be liable to the Guest in respect of any damages, losses or liabilities incurred by the Guest arising from or in connection with any Tours or Services. Notwithstanding anything else contained in this Agreement, North Island shall not be liable for punitive damages, indirect damages, consequential damages, loss of profits, third party claims or any claims imposed on the Guest by laws or statutes of countries outside of the Seychelles. North Island shall not be liable for any damages, losses or other amounts that the Guest has agreed, settled or compromised without the prior written consent of the Company, or which the Guest is otherwise contractually bound to pay to any other person or entity. North Island will not be liable or responsible to the Guest for any direct or indirect damages or losses of any nature whatsoever, including those arising from any personal injury or death or loss of or damage to any property (irrespective of the cause of such injury, death, loss or damage).
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